JD Sports

1.00 stars

26 Reviews

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J.'s complaint against JD Sports

J. L

22/09/2019

Doubting they are selling original Adidas, horrible customer service

Complaint against JD Sports

Horrible customer service and sincerely very doubtful they are selling originals. I was in Shepard's bush JD Sports. I wanted to get trainers, and for my sister's birthday leggings and matching t-shirt. Some of items were missing in the shop so I decided to pay for everything at till, it's online order which they do for you at the shop. I was said it will be next day delivery. Parcel came second day... Matching leggings were missing... My sister received parcel so she let me know about it. Went directly in the shop after work to get missing item there. The worst happened when I came home, my trainers looked different, on one shoe circle is much bigger and rounder then on other, same as side lines! No way this can be original Adidas!!! Customer service couldn't give me return label but advised to send it back on my own cost or bring back to shop so they can send it to special team to check them out and decide what later. I think picture I send them says enough. Not for them! Sick and tired... I can just hope they will exchange them at least for the one were left and right look at least similar... I paid them £85 and think I deserve what I paid for.

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