Want to resolve an issue with Yours Clothing?
Or simply share your experience
EXCLUSIVE: Ticket Selection - website investigated by police is still allegedly ripping off hundreds of customers
Christmas on a budget – make great gifts affordable by switching energy supplier, plus car and home insurance
Becky's complaint against Yours Clothing
Order cancelled by their security team without notification, have not been refunded
Complaint against Yours Clothing
I placed an order on 28/02/18 for multiple items of clothing - the order totalled £159. The delivery did not arrive, so I used their live chat on 07/03/18 to contact customer services, and was told they need to contact the warehouse team to get more information and someone would get in contact with me to update me. I requested they give me a refund for the order as I no longer want the items. I heard nothing from them. Over the past week I have phoned and been on the live chat multiple times (as of today - 15/03/18 - I've been in contact with them 6 times, every time being told someone will contact me after they have spoken to a manager/security team). Their managers are always away from the office and unavailable, and apparently the rest of the staff can't do anything without a manager. The only additional information I've been given is their security team cancelled my order, the order is on hold and nothing can be done until after they speak to a manager. I'm £159 out of pocket, and have wasted so much time on the phone and live chat. I'm never ordering from them again and will advise everyone I know to avoid them at all costs. So frustrated with the terrible communication exhibited by this company.
- supporters 0
Yours Clothing has not yet responded
- Comments (0)