John Lewis

1.00 stars

27 Reviews

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Olu's complaint against John Lewis

Olu Amure

11/11/2017

Zanussi Washing machine delivered and was damaged by the delivery men.

Complaint against John Lewis

Zanussi washing machine ZWF01487W was delivered on Saturday 4/11/17. I decided to use it straight away. I turned it on happily and went out, on my return part of my wooden flooring was wet! The brand new machine had leaked water everywhere. I had to use towels and a mop! I was so upset as some parts of the flooring was damaged and I had waited a week for the delivery! I called John Lewis and was told an engineer would come out on the Monday, 6/11/17 about 6.30pm. The engineer said that there was a punctured waste hose which caused the leak and there should be a straight swap for a new machine. Happened during delivery. I called on Tuesday quoting the delivery number and asked when my new machine will be delivered and my flooring sorted. No one seemed to know and then eventually having been put on hold for inexcess of 30 minutes I was told the issue with my washing machine had gone further and a certain person was dealing with it! No one called me and I ended calling and being put on hold at least 3 times! I eventually asked to be contacted by email. I could not believe I was chasing up issues with my faulty machine! Someone eventually sent an email And said he would like to pass my phone number to one of their trusted contractors and they will contact me as soon as possible to come round to my home and view and discuss remedial work required. No mention of exchanging the machine! I sent an email to John Lewis straight away requesting they pick up the faulty machine and I wanted my full refund. Two contractors came and disconnected the machine yesterday 10/11, I asked for paperwork to prove that they had in fact taken it away but they had nothing, it's so unbelievably. I asked them to write my information they had on a piece of paper and sign it. I emailed John Lewis to say the machine has been removed and now wait for my refund and repair to my wooden flooring. I always buy my white goods from John Lewis but have decided to never shop with John Lewis again. They have become so unprofessional.

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