1.00 stars

7 Reviews

GBP silhouette


Sharon's complaint against Moonpig

Sharon Groos


Horrendous products and service

Complaint against Moonpig

I received a gift pack from Moonpig… I received a gift pack from Moonpig sent to me by my son which cost £32. I received a small bunch of dead flowers, A flat balloon and a box of chocolates that you could buy the equivalent of in a local pound shop.I made a complaint to Moonpig directly who were unwilling to make any sort of amend unless they received a photo of the product. I explained that I'd thrown the products away as I didn't really want to keep a deflated balloon or a dead bunch of flowers. I don't think that's unreasonable? Moonpig customer service is appalling, their gift sets are overpriced with extremely poor quality products. The word 'RIP OFF' springs to mind. Buyers Beware. EXTREMELY UPSET & DISAPPOINTED WITH THIS COMPANY

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  • Comments (1)

Simon S | | VERIFIED

Very poor customer care. I waited over a week for card to be delivered. Having emailed them I was advised that it must have been 'lost in transit'. I asked it could they could try sending again as I have left some leeway . No response from customer case. They took my money in 2 secs. That is the only thing that they manage to do quickly
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