Marks & Spencer

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44 Reviews

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Mrs E's complaint against Marks & Spencer

Mrs E Rae

27/12/2015

Collection of food order on Christmas Eve

Complaint against Marks \u0026 Spencer

we had ordered our food and had been allocated a time slot for collection as we do every year when we got to the Falkirk store all I can say it was a shambles the staff were doing their best to serve everyone but what we found was people were collecting their orders and also putting their shopping through as well we stood in the queue for over an hour and a half waiting to be served if we had not already paid a deposit I would have walked out I thought that it was and should have been pick up point only for food orders I have used this service for a few years but must say this was an utter disgrace and will not be doing this again I think that the powers that be should change this system and make it pick up only and not have people putting their other shopping through also

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