Marks & Spencer

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44 Reviews

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Claire 's complaint against Marks & Spencer

Claire Robinson

11/05/2015

Did not give me my refund

Complaint against Marks \u0026 Spencer

I bought 4 items all £35 each, total £140 plus a 3.99 charge for next day delivery. They gave me £65 good will code for previous bad service which I used on this transaction. I returned 2 items (£70) but only got £37.50 refund? They couldn't explain why and after investigating they said they're putting a cheque in the post which they say will take 10-14 days? So wrong, will never buy from them again! I want my money to go back into my account not pay interest on my O/D because of their incompetence.

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