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Helen 's complaint against Marks & Spencer
Complaint against Marks \u0026 Spencer
Ordered several nighties on line, order accepted, money taken from my account. The following day an email cancelled 2 nightdress. Ordered 4 more from same site, order accepted. money taken from account. 2 weeks later the order was cancelled. Nighties were all in stock according to site. Its wrong to advertise them as available if they are not! Its wrong to take money from accounts until despatch. M and S are making interest on my money while not providing the goods they said they could! Emailed customer Service, received standard letter of apology, did not say they would stop removing money until despatch or improve their site regarding ordering! Monies were refunded 10 to 14 days later!
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