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Daveen's complaint against Marks & Spencer
Pack your own Bag!
Complaint against Marks \u0026 Spencer
Purchased garments to value of £72, placed my own bag on counter, paid and handed receipt and assistant walked off and left me to pack purchases. Complained to floor Manager - he said that ' customers don't want staff to touch their bags'. Is this this Official Policy as if soM&S should have self service in clothes dept and get rid of more surplus staff! No wonder their clothing sales are in decline. This occurred in the Inverness store.
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