Marks & Spencer

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44 Reviews

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Shan's complaint against Marks & Spencer

Shan Gulliford

26/09/2016

Pet claim

Complaint against Marks \u0026 Spencer

Put in my first claim with m @ s pet insurance over two months ago. The vet bill came to £125 with myself having to pay the bill and claim it back. Have had a letter saying that they are awaiting more medical history from my vet and if my dog has had earache before then my claim is invalid as its a pre existing condition. My dog is four years old and has only been to the vet a few times. If the information was not received from the vets by a certain date they would assume my claim was no longer valid. Appalled as I have never made a claim before and to date have still not received any payment, and its not likely I will.

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