Marks & Spencer

1.00 stars

44 Reviews

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anthony's complaint against Marks & Spencer

anthony abbott

23/12/2015

[RESOLVED] - waiting time to collect xmas food order.Time to collect was 8 30am to 9 00am.

Complaint against Marks \u0026 Spencer

! arranged on line to collect my xmas food order this am as above.The shop was in complete shambles.I was forced to wait in a long queue.for in excess of an hour and a quarter, My wife who has a fractured spine was sat in the car waiting for me,having arranged a collection time i expected to be but a short time.I felt so frustrated and angry that I considered foregoing my £30 deposit.I intend never to order food on line again.from the company. In addition I will not be recommending this service to anyone.

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Marks & Spencer resolved this complaint

  • Comments (3)

anthony abbott | | VERIFIED

contacted marks and spencer by phone .Good response from customer services in that the complaint was was taken seriously and an assurance given that senior management will be informed as we were far from alone in the same position.They will send a gift voucher by way of an apology,however I pointed out that a change in the procedures would be more important..

anthony abbott | | VERIFIED

User Responded via private message

anthony abbott | | VERIFIED

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