Natural Image Wigs UK

2 Reviews

GBP silhouette

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Penie's complaint against Natural Image Wigs UK

Penie Coles

16/01/2019

Lack of response over a missing order,

Complaint against Natural Image Wigs UK

I ordered a wig from this company, after chemotherapy, on 27/12/2018 and the money was taken from my account on 2/1/2019. The wig has still not arrived and I have had no response from the company when I reported this. They seem to have no system for tracking delivery or to make enquiries. I accept items can be lost in the post but their lack of response is unacceptable and they have taken my money with apparently no response or any system of reporting a loss. I have complained to my NHS oncology unit who use this company.

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