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Caroline's complaint against Cosatto

Caroline T


Caroline Treacy

Complaint against Cosatto

Hi my son isn’t even 2, I bought the Pram with the reassurance of the four year guarantee, it’s had very seldom use and nearly go to say it was bought as my main buggy but ended up being used as a spare, the wheels are completely woren down (which il admit the roads arent great) but the zip on the cosy toes just broke! My reply to numerous emails was that the soft parts aren’t covered in the four year guarantee 😂😂 isn’t it pretty much all soft besides the chassis? So basically tou don’t have a guarantee! She said that I could purchase spare parts in the help centre, every time i click on my particular pram is just brings me back to the home page,, the website is very poor, I called them and was put on hold for 10 mins with no answers , sent 4 emails since I was told I wasn’t covered , no reply’s! Never will I recommend them never will I buy for them again!

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