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Jessica's complaint against Cosatto
Complaint over Warranty
Complaint against Cosatto
Absolutely shocking service from cosatto! Refusing to replace by yo2 wheels that are wrecked after around 18 months claiming that occasional use of putting shopping on the handles has done it so my warranty is void? Claims that it says so in the users booklet yet when they sent me a pdf copy it says ‘any additional load attached to the handle or on the back of the backrest or on the sides of the vehicle will affect the stability and the safety of the vehicle’ I’ve asked several times where they claim this states it voids the warranty but getting the same responses! Will never use cosatto again and will be getting rid of the yo2 since they are refusing to keep it since it’s now no good to me as I’m refusing to pay.
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