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Monica's complaint against Shpock

Monica Reid


An item brought has not been delivered. Sphock are not helping me get my money back.

Complaint against Shpock

On 21st December I brought a Ps4 controller from a seller. It was brought gor £23 and I paid for it via PayPal. The seller promised delivery before Christmas. It is now 2nd January and nothing has been delivered. I have contacted the seller on numerous occasions and he is not responding. I contacted Sphock to log a complaint and they sent a message to him to contact me. He did and said he was away and needed to find the delivery details. He has not contacted me since and every time I try and contact sphock for help they send me a message saying that I have already logged a complaint. They have not contacted me to see if my complaint has been resolved or if I need any further help from them. I would like my money back asap.

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