Shpock

3.00 stars

406 Reviews

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SAVE ON YOUR INSURANCE

Tasha 's complaint against Shpock

Tasha D

09/11/2017

[RESPONDED] Awful customer service allows online abuse

Complaint against Shpock

I sold a suit online. The buyer then complained the suit was in a bad condition which I denied. The buyer sent me abusive and rude messages online. I blocked the buyer and asked shpock to intervene. Instead they allowed the buyer to continue sending me abusive messages and blocked my account because I blocked the buyer for being abusive! Despite telling them this was causing me stress and making me ill they said I had to correspond with this abusive buyer otherwise they would not lift my ban on using the site. They have no compliants procedure ! The manager hung up on me when I called and said I was recording the phone call to take as evidence to the police due to the harassment and abuse I have received. The manager said he did not think being called ‘con merchant’ ‘dishonest’ ‘ cheap’ and other rude words were abusive. This is a shocking company that allows online abuse. There are a lot of reviews online which shows I am not alone. This company does not care about consumer safety just money. Shown by the fact they have no complaints policy and hang up on customers when they are trying to seek there help. Don’t use this app.

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Shpock has responded

  • Comments (2)

Shpock Team | | VERIFIED

Hi Tasha, We only restrict users if they violate our Terms & Conditions. Please get in touch with [email protected] to discuss other matters relating to your review. Our team is always happy to discuss any potential issues and to solve any problems you may have. Thanks Your Shpock Team

Shpock Team | | VERIFIED

Hi Tasha, We only restrict users if they violate our Terms & Conditions. Please get in touch with [email protected] to discuss other matters relating to your review. Our team is always happy to discuss any potential issues and to solve any problems you may have. Thanks Your Shpock Team
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