Light Up UK

1.00 stars

54 Reviews

GBP silhouette


Chris's complaint against Light Up UK

Chris Cubitt


FRAUD-Money taken under false pretences-

Complaint against Light Up UK

Order 58391 placed on 25/8/16 for 8 outside stainless steel lights. Money taken immediately. Goods not received after a month, e mail contact with apologetic 12/9/16 response that I should have been notified in the beginning "there was a delay with suppliers and courier companies." Attempting to resolve issue asap. Further e mail sent 20/1016, asking for delivery date, otherwise change the couriers and contact manufacturers. 24/10/16 following received Thank you for your advise. Things are not that easy and there are standards to abide by. The management here have been in the industry for years also. 28/10/16 Telephoned and spoke with Tina, who sent an e mail later in the day, stating they had contacted suppliers awaiting a reply. 22/11/16 further e mail sent, normal automated reply, nothing since. Phone number no longer available, website has now disappeared aswell as company I suspect. Details to be passed to Paypal AND COMPLAINT WILL BE MADE TO POLICE.

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