Light Up UK

1.00 stars

54 Reviews

GBP silhouette

SAVE ON YOUR INSURANCE

Elliott's complaint against Light Up UK

Elliott Appleby

06/12/2016

No goods received and no answer to emails

Complaint against Light Up UK

I ordered an alarm system from Light Up UK and received an email with confirmation of order and payment. I did not receive my order in 2 weeks so I emailed the company on a reply, as there was no other email address for them. Now another 2 weeks on (a month in total) I have not received my goods, or a reply from the company to where my goods are, I am not sure who I can contact for a refund or to make a claim.

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Light Up UK has not yet responded

  • Comments (1)

Phil Johnson | | VERIFIED

Report them to CAB (Trading Standards). The more who do, the better. LUU are still active, they have just closed the website hoping you will go away. You should certainly get you money back if you contact your bank if you used a credit card and perhaps also if you used a debit card, via Chargeback, if your bank is signed up. Ask for disputes when you call your bank.
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