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Robert's complaint against Light Up UK
No Refund after 4 months of trying
Complaint against Light Up UK
I ordered some LED light fittings back in August. Money taken immediately but no goods delivered. On enquiry as to their whereabouts I was told that one item on my order couldn't be sourced for 10 days and so they were waiting for that to arrive before dispatching the order. Smelling a rat, I asked for a refund, which they politely agreed to. However, no refund has appeared in my account despite several attempts to communicate with them by phone and by email. Today I discover their website is down so I fear the worst.
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