Matalan

1.00 stars

11 Reviews

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Sharon's complaint against Matalan

Sharon Williams

15/06/2018

14dayreturn policy

Complaint against Matalan

Matalan has changed their return policy from 28 to 14 days. I was not informed of this when I purchased goods for my elderly mother, the goods I purchased were not suitable and needed to be returned, unfortunately I was away for a period of three weeks on business and because my mother is house bound and has early on set dementia she failed to tell me they where unsuitable. I returned said good to the High Wycombe branch and was refused my money back, due to this new 14 day policy. Most retailers maintain a 28 day returns policy so I’m not understanding why Matalan have reduced this. Many thanks

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