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Karen's complaint against Matalan

Karen Saunders


Lighting dept in matalan

Complaint against Matalan

My daughter and I visited Matalan in Biggleswade and she found some lights for her lounge. The display has numbers hanging from them and there is a message on the display saying 'make a note of the item number, go to the till where someone will locate your lights' simple we thought. This is not the case at all. We went to the till, armed with the numbers we wanted. The lady on till had no idea what to do. She was told to go out the back where the lights should be numbered. We waited.... and last she came back but empty handed. She said 'unfortunately the numbers hanging from the lights no longer correlates to the lights themselves and could we please go back upstairs get the colour, the design number etc etc, come back downstairs and pay' we politely said NO This is a ridiculous waste of everyone's time and clearly the instructions to the customer don't work. I bet their sales of lighting are extremely low. Please re-train your staff and make your instructions simple Thank you

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