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Susan's complaint against Matalan

Susan Hook


No changing rooms available during the week

Complaint against Matalan

My husband and I traveled to cowley centre Matalan to buy a suit for my son's wedding, our visit was on Monday 24th April and involved a 8 mile journey purely to visit that store. Having selected several items to try on my husband went to the male changing room. It was closed. I went to see a shop assistant for helping thinking that perhaps there was another changing room available on the ground floor. The assistant I spoke to was unhelpful and sarcastic. I asked him if he worked there, he replied ' sometimes ' so I asked if he was working today, he replied I might be' and so the conversation continued. Eventually I explained about my husband wanting to try some suit trousers on, he told me that they had just received a directive from head office that no changing rooms were to be opened. I asked him how was a customer supposed to try items on, he shrugged his shoulders. After an un helpful conversation he did say that he thought the changing rooms were only shut during the week and would possibly be open st the weekend. Needless to say we left the shop without purchasing anything and will not return at the weekend as we can not be sure that the changing rooms would be open then. This is terrible customer service,

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