Microsoft

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Jon's complaint against Microsoft

Jon Shrimpton

26/11/2018

Accidental download of fifa points

Complaint against Microsoft

My son has clocked up £800+ of downloads from Xbox over 10 days. My old Visa card was attached to Xbox but had since expired. He used his card which had £20 limit. Sadly my new card automatically renewed( visa) and he continued downloading without realising. I complained via official complaint process within 14 days but was rejected and all they gave as a reason was not covered in terms and conditions

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