Microsoft

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Lee's complaint against Microsoft

Lee Garrett

11/02/2018

Microsoft refuse to refund fraudulent charges.

Complaint against Microsoft

A charge of £93 was taken from my bank account through my mobile provider for Microsoft charges. My number is NOT registered with ANY Microsoft accounts. After a lot of investigations, it turns out that someone I know added my number to their Xbox Live account. This person said their account was hacked in December and Microsoft refunded the charges on their account. However, since then my phone has been charged £93 for Fifa Points. Microsoft have investigated the issue and have banned the original account for fraudulent activity. However, they have said they cannot refund *my* money. Can anyoneasily help?

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