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Miss Christine's complaint against World Stores
Miss Christine Campbell
NO money,NO goods, NO communication,NOnsence
Complaint against World Stores
At the begining of July 2015 i ordered a 5 draw chest draw unit which cost £440.99, as it failed to be delivered on the disignated agreed delievry date, i then cancelled the order, which took them over a week to refund back to my paypal account. I then re-ordered the same unit again via paypal on Saturday 29th August which was now £498.99 and was schedueld and agreed to be delivered on Thursday 3rd September 2015 (even though the advertise as 48hr delivery). It came on Thursday 3rd August 2015 and arrived damaged. I refused the item and signed for as damaged and requested a replacement that same day. I was given another delivery date of Tuesday 8th August 2015,(far wider than the advertised 48hr delivery span) which i took a day off work for but again it failed to arrive. (i recieved a text from Worldstores on Monday 7th stating that my order was delayed due to a despatch problem and that my order would automatically be put out for delivery for 9th) I was furious by this time so then called Worldstores again on Tuesday 8th, they told me that there a few messages went out stating this and that some were a mistake, they investigated and called me back stating that unfortunately due to a despatch problem i would have to wait until 9th. We are now on the 9th August 2015 and "hay hoo" as its getting later i thought i would give them a call only to find out that they are unable to get hold of the supplier/delievry team to get answers. I was also told that there was not a phone number they could call, only an email and that they would have to wait for the reply. They refused to give me the email address or give the company my telephone number and ask them to csll me to explain. I was refused all sugesstions.I am now waiting for an allegded phone call off them tomorrow on Thursday 10th only to be told.............??? if i recieve a call at all. I beleive that this company has a reputation for false advertisement of 48hours when they can,t deliver within a week. I have used this company once before (as this unit is part of a set ordered back in April) and the first time , the goods arrived on time. Could you please tell me where is stand in term of getting this £498.99 unit delivered and compensation/godwill gester?
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