Carpetright

1.00 stars

30 Reviews

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Saleem's complaint against Carpetright

Saleem Mohamed

02/10/2017

Appalling

Complaint against Carpetright

‪@Carpetright - what a bunch of conmen-Firstly I would like to say how sick I feel with my purchase with carpet right in Hayes. A comedy of errors from start to finish. I chose to go ahead with carpet right over Tapi due to carpet right being around for a longer period of time. The biggest mistake I have ever made. The fitters left nails sticking out of the carpet which my 3 year old daughter stepped on and needed emergency treatment. Cheap wooden flooring for the hallway and dining room was missold as being a good quality and expensive one which was apparently half priced and I was fooled into getting a bargain! Even their wood fitter said it was cheap quality which is why it has gaps in the joints and rubbish gets stuck in the gaps when cleaning. Rubbish was left behind by both the carpet and wood fitters. When I called to complaint about the dangerous nails sticking out and the cheap labour, I was fobbed off by both the stores and the head office. It's been over two weeks and the matter has still not been sorted by Carpetright. Instead the sales man was rude and told me bluntly I can do what I like but I will not get no refund etc. Money is not what I am after, I am just appalled at their lack of customer service and compassion for a little girl injured due to their negligence. Once they have sold you their stuff and taken your money forget to expect any after sales service. Stay away!!!‬

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