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26 Reviews

GBP silhouette


stuart's complaint against Carpetright

stuart phillips


charges for fitting and delivery

Complaint against Carpetright

Just to warn others that recently I purchased carpets and vinyl from the Hamilton branch. First, I was told because of the sale price, I would receive free delivery. Secondly, I was given a price in total for fitting both carpet and vinyl. Sadly, when I queried the invoice, Carpetright took 29 days to reply despite several emails and eventually admitted that they had lied about free delivery and refunded me the £29.99 charge taken which made me suspicious of the entire transaction. Secondly, they confirmed that the charge for fitting vinyl was £ 4.00 per square metre. On purchasing 2 x 1 metres of vinyl, expected to be charged 2 x metres at £4.00 = £8.00. Yes? No ! Carpetright decided to charge me £43.30 for fitting 2 square metres. When I challenged them, they said my invoice was correct and that their Hamilton branch had charged me correctly?? The matter is now with trading standards and I'm awaiting to proceed to take Carpetright through the English Courts for small claims/debtors against the company. Expensive but will recoup court costs and legal fees over and above the monies scammed from the Hamilton branch of Carpetright. Unfortunately customer service is too poor to continue trying to communicate with and have given them several emails as evidence in which to respond but ignoring only gets peoples backs up.

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