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30 Reviews

GBP silhouette


Amy's complaint against Carpetright

Amy Cahalane


Quality of underlay and fitting

Complaint against Carpetright

I paid just over a thousand pounds to have the upstairs of my home carpeted. Was told if I paid a little extra I could have underlay which I may as well not have had as its so thin you can feel the floor underneath. The fitting is awful, nails sticking up which your feet catch on causing injury. Space between carpet and skirting board where carpet hasn't been fitted properly. Feel I have been well and truly ripped off. Contacted customer service department and was told they be in contact in 72 hours. That was a week ago and not holding my breath.

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