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cassius's complaint against Victorian Plumbing
Don't expect to get what you ordered
Complaint against Victorian Plumbing
I ordered some bathroom tiles from Victorian Pluming and the color of the tiles do not look like the online images when I contacted them and told Victorina Plumb she advised me to send her photos. I sent the photo and she and Victoria Plumb purchasing manager advise me to wash the tiles down!!! I did not do that and advised them to arrange the returns of tiles as they were clearly not as described and below is there response to me, With regards to the dissatisfaction with the colour, unfortunately we are unable to guarantee any colour. This is a factor to be considered when purchasing items online due to not being able to see them in person prior to arrival. They are currently refusing to collect and return the tiles on the basis that what I saw online does not have to be the colour I ordered!!! I have asked Victoria Plumbing to go though there official complaints procedure and am still waiting after 24 hours to hear from there manager about how to start the official complaints procedure or if they have any at all.
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