Furniture 123

1.00 stars

9 Reviews

GBP silhouette

SAVE ON YOUR INSURANCE

Grace's complaint against Furniture 123

Grace Hand

09/09/2018

Appalling customer service

Complaint against Furniture 123

I paid £9.95 for Saturday delivery. I then recieved an email saying my order wouldn’t be delivery until Monday. I contacted the company and they were extremely unfriendly. They said I could cancel my order and get a refund which I agreed to. I then received an email saying I would still be receiving my item. I did not agree to this. I contacted them again and they said that the item may still come out and I would have to reject the delivery. Having explained several times I did no want the items and no one would be in the house they still have done nothing to try and cancel my delivery. Frustrating and disgusting customer service, recieveing several contradicting emails by different unfriendly staff. Would strongnkt advise anyone not to buy from this company and they do no care about their customers

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