Furniture 123

1.00 stars

12 Reviews

GBP silhouette

SAVE ON YOUR INSURANCE

Guy's complaint against Furniture 123

Guy bishop

20/02/2020

heartbreaking service

Complaint against Furniture 123

I ordered items from their website for a family gathering. The website stated that the items could be delivered two days before my event. My wife was ecstatic. On the day of delivery, I get a text saying that due to a shipping error on their part that my delivery would be delayed. I received an additional text saying that the rest of the shipment had arrived, but the deliveries were out for the day. I called and was told the next available delivery was four days later. Despite the mistake being on their part, they would not shuffle the delivery schedule to accommodate. They were unapologetic and unwilling to assist and would only say, "we gave no guarantees." Their lack of concern for what plans and needs they destroyed in the process was heartbreaking.

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  • Comments (1)

Gary Comp | | VERIFIED

I agree, customer service is shocking and delivery never happens on the day it is due. I have been waiting nearly 2 months for a replacement part I was promised.
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