Trespass

1.00 stars

10 Reviews

GBP silhouette

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Kelly's complaint against Trespass

Kelly lucas

11/12/2016

Faulty jacket

Complaint against Trespass

Bought my son a jacket in october from trespass in royal quays,the zip is broken on it but i cant find the receipt,i paid cash so have no proof of purchase. Went into store today to ask for an exchange but was rold with no proof of purchase they couldnt do anything to help. I rang customer services who told me to to post the jacket to them but i would have to pay postage,and in the process my son would have no winter jacket and their quality control would inspect it. This was a £20 jacket not £1000 tv or expensive item. Never known anything like this with any other company. Will definitely not be purchasing from trespass again.

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