1.00 stars

10 Reviews

GBP silhouette


Claire's complaint against Trespass

Claire Lanza


Water Resistant coat is NOT water resistant!

Complaint against Trespass

I purchased a Sachs feather and down ladies water resistant coat on 21 November 2016 from a third party reputable company. It was raining on the day I purchased the coat, so I had the perfect opportunity to try out my new coat. Within a few minutes of being out in the rain I could feel my back, chest and arms getting extremely wet. I couldn't go home and cha or I would have missed my Doctor's appointment. When I got home I telephoned Trespass to discuss the issues of the coat not being fit for purpose. I explained that I had purchased from a third party etc, but I was extremely unhappy with the coat getting me so wet. The call handler told me I must email Trespass. I did email my complaint, I full explained my issues with the coat and that I would be sending it back to the relevant third party company as I suffer from various illnesses and required a coat that could keep me warm and dry. The wet coat smelt like a wet dog. Trespass emailed me the following day with this response: Dear Claire, Thank you for your email. All products bought via the Trespass website are guaranteed, however we do not provide guarantees for products purchased via third party websites. The store into which you entered into a contract with via purchasing from their business, should have set guarantees and contingencies in place for defective items. Please accept our apologies for the inconvenience and accept our apologies that we cannot help you any further with this matter. Thanks, Trespass Customer Service. I have emailed them straight away telling them I did not expect a refund from them obviously as I did not buy direct from them. What I expected was a little bit of compassion as other ladies with ill health will probably purchase this coat to keep them dry and it does not do the job that it's intended to do. I am do unhappy with Trespass as they do not care about us customers. I contacted Trespass as the coat was made by them. I only wanted them to recall the products or make the product better. My illnesses have flared up thanks to Trespass. The coat is being returned to the third party and I have taken photos of the inside of the coat when it was wet. Claire

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