Card Factory

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56 Reviews

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Steffanie 's complaint against Card Factory

Steffanie Cain

03/01/2018

Disgusting customer service skills

Complaint against Card Factory

Today I came into the card factory in Bootle strand to purchase some balloons. There were 6 people Infront of me whom one of them complained about one person being on the till. 2 girls just talking doing no work at all refused to go on to the till as they said they were busy. I asked one of the girls to help me look for a ‘2’ and a ‘1’ balloon to which she replied ‘whatever there is out’. I then found my balloons and asked the women to blow the balloons up as there’s was only person on the till and so many people waiting. She replied ‘it’s her job at the till’. Surely one of the 2 ladies could of blew the balloons up? Absolutely no common sense between the pair of them. I then get to the till and the lady at the till tells me there’s is no helium for the balloons? Absolute waste of 15 minutes of my life. No commons sense in anyone working there and horrible attitudes. Another lady in the queue couldn’t even believe the attitudes of the people working there, they obviously do not want to be there! Disgusting service from lazy staff.

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