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Nicola's complaint against Card Factory
Member staff rude and very unhelpful
Complaint against Card Factory
Coulby Newham Middlesbrough Store: I went into the Coulby Newham Store today 10th November, for a bit of help ordering balloons for my Mams 70th Birthday party, the Store was empty, but the dark haired lady behind the counter was the most unhelpful person I have ever come across, we were asking questions bout the balloons as we wanted quite a lot for collection for the tables. We were told if they weren’t there u didn’t have them, I asked if they could be ordered, and was told no. So I ended up leaving the store empty handed, and went over to the Thornaby Store, were the young lad was the most helpful person, even though someone had phoned in sick, the other girl was blowing up balloons, and the queue was down the shop, he helped me in ordering what I needed for collection, very polite and friendly, even though it was extremely busy, I was prepared to wait in between him serving customers, as he was helpful. Total difference in staff. The Gentleman in the Thornaby shop needs a recommendation for his Customer Care, as it was outstanding. The the lady in Coulby Newham Shop, needs training in customer care, as hers was appalling.
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