Card Factory

1.00 stars

55 Reviews

GBP silhouette

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J's complaint against Card Factory

J K

31/03/2018

Terrible customer service

Complaint against Card Factory

I was very disappointed with the service at the card factory in Lewisham shopping centre. I went up to the till to pay for what I bought and the cashier told me the price of it. I then went into my purse to look for some change and when I realised I didn’t have any I decided to use my bank card The nice lady that was behind me in the queue offered me her money but I declined. She was very insistent that I take her money but as I was talking to that lady and kindly declining the cashier then yelled at me to put my card in the machine. He was short, a bit round and had short blonde hair He should have approached the situation in a better manner other than shouting which wasn’t necessary.

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