Ernest Jones

3 Reviews

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Judirh's complaint against Ernest Jones

Judirh Tetley

23/12/2017

How I was treated in the store by the manager

Complaint against Ernest Jones

I went in the store and at first I saw an assistant I asked if my watch had come to the Preston store as I took it to the Trafford centre which they said they could send it back to Preston when it had been sorted, so on Tues got a text to say my watch was ready so I then waited for another text from Preston which I did not receive but was told to go into the Preston store cause it had been signed for on the 20th.so the assistant passed me onto the manager who was very abrupt said have you had a call to say it was in store I replied by saying no it was the Trafford centre store told me to call in. She then said well I suppose I will go and see but you should have had a call after a few minutes she came back with the watch said we'll it's here we did ring you but no reply and I said we'll you did not leave a message and also you could have sent me a text just like the store in the Trafford Centre. She seemed as if she was not listening to me and she did not tell me what they had done to my watch I had to ask her. I think I will be thinking twice about buying anything from this store it was if she could not be bothered with me as I was only coming back to collect something not buying anything. Very disappointed in the service.

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