Beauty Bay

1.00 stars

23 Reviews

GBP silhouette

SAVE ON YOUR INSURANCE

Archana's complaint against Beauty Bay

Archana Srikanthan

20/12/2016

Damaged products received, numerous emails sent but no response

Complaint against Beauty Bay

I purchased 5 nail polishes from beauty bay and paid an additional amount for gift packaging. The items came broken and all of the nail polish had leaked all over each other, some are broken and it went all over myself and my duvet and completely ruined them which now I have to discard. There is just one bubble wrap around all 5 nail polishes so obviously they will bash against each other and break and leak. They're all unusable and need to be binned but I've kept hold of them incase you want them back. I have emailed numerous times and sent the photos and all the information and had no response. I ordered these as Christmas presents and if they don't come before then, just a waste of my time and money. I am not happy at all, especially with the poor packaging and poor service. There isn't even a contact number to call. I am absolutely appalled at the service and want replacement products sent asap.

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