5 Reviews

GBP silhouette


Amanda's complaint against Zara

Amanda Smith


A skirt on wearing for first time all buttons dropped off had to leave work to go home and change

Complaint against Zara

My complaint was when I wore the skirt I arrived at work several buttons had popped off, the embarrassment was terrible and I had to leave an important meeting to go home to change when I arrived home every button had dropped off so I am left with 7 buttons and a piece of suede cloth. Only glad I wasn't on a night out. After several emails to customer care and social media Zara have showed no empathy at all. There so called gesture of good will was to offer me free delivery on a replacement skirt.. So needless to say not very happy as I originally paid for the delivery of a faulty item.

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