Biuky

2.00 stars

77 Reviews

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Arend's complaint against Biuky

Arend Klomp

21/06/2016

no refund after empty delivery

Complaint against Biuky

I received March 29th a wet package. One bottle was empty the other one ok. I refused the package so it was returned to Biuky. Now they paid me the full bottle and are still 'investigating' the other empty bottle. After three months I still haven't had my full refund of 29.75.

  • supporters 0

Biuky failed to resolve this complaint

  • Comments (18)

Alberto Piras | | VERIFIED

Dear Arend, Your case is actually under investigation. We are working in order to provide you with a solution. Kind regards

Arend Klomp | | VERIFIED

After three months you're going to investigate.... You'ld make me laugh when this wasn't so sad....

Alberto Piras | | VERIFIED

Dear Arend, The investigation has already ended and this was notified to you by email 15 days ago. Kind regards

Arend Klomp | | VERIFIED

And then I have answered that the empty bottle I received was not refundefd and you answered that you would look into it...

Alberto Piras | | VERIFIED

Dear Arend, Please revise your inbox as another reply has been sent already couple of weeks ago.

Arend Klomp | | VERIFIED

I know and I already answered to that message. You paid me 8,97 of the total of 29,75. I send everything back to you so I want to receive 29,75 in total!

Alberto Piras | | VERIFIED

This refund results alreadty processed. kind regards

Arend Klomp | | VERIFIED

Do you mean you refunded the last 20,78 Euro too?

Alberto Piras | | VERIFIED

Yes, the refund we had to send you results to have already been processed

Arend Klomp | | VERIFIED

When did that happen? I only received 8,97 on May 25th...

Alberto Piras | | VERIFIED

Everything was communicated you by email. If you have any other concern or question please contact the customer service team: http://www.biuky.co.uk/contact Kind regards

Arend Klomp | | VERIFIED

I did that but they don't answer !

Alberto Piras | | VERIFIED

They answer to everybody in less than 24 hours

Alberto Piras | | VERIFIED

Revise your inbox

Arend Klomp | | VERIFIED

I did, there was a promise to investigate again... That was one month ago! Another month gone... When do I get my total refund?!!!

Arend Klomp | | VERIFIED

I did, there was a promise to investigate again... That was one month ago! Another month gone... When do I get my total refund?!!!

Arend Klomp | | VERIFIED

Finally received my money and apologies after a lot of trouble and headaches... Thank you Biuky!!

Arend Klomp | | VERIFIED

Full refund after four months of worrying...
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