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Your Black Friday consumer rights

Robin Bowman

Robin Bowman
Nov 24, 2016

Just because it’s Black Friday it doesn’t mean your rights go out the window.

But they are somewhat different according to whether you buy in-store or online.

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Here’s our in-a-nutshell guide: 


Your Black Friday shopping rights

1. Know the store's returns policy

Check on a store’s returns policy.

You can probably find this on its website. It might be different for Black Friday deals.

Pay special attention to ‘restocking fees’, which is a percentage of an item charged to compensate the retailer for not being able to sell the returned item as new.

If this applies, it will usually be to electronic items.


2. What to do if an item is faulty

If an item is faulty, you take it back to the retailer NOT the manufacturer.

You have a minimum of 30 days to return a faulty item and get your money back, even if it’s in a sale. 


3. Changed your mind? Know your rights

If you change your mind, that’s no problem if you shop online.

You can get a full refund if you return the item within 14 days from the day your received it. You may have to pay postage, though.

Amazon now has a policy that says traders selling through its website cannot charge a re-stocking fee.


4. Returning items bought offline

If you buy offline, whether you can return an item just because you change your mind or the recipient doesn’t like it will depend on the store’s policy.

Some will refund, some will offer a credit note and some won’t do either.

They don’t have to accept the return at all. So check the store’s policy and see if there’s any variation for Black Friday.


5. Digital content

New rules now cover apps, movies, music and even e-books that are faulty.

You have a right to a refund or replacement in the same way as a physical good.


6. Deliveries

If you are having items delivered, it is ultimately the responsibility of the retailer to see that your purchases are delivered undamaged. If you have a problem, go back to the shop and demand they sort things out.


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