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Victory! Viagogo backs down and issues a refund after sending children's tickets to 70-year-old 

Nic McBride

Nic McBride
Oct 5, 2017

Bungling ticket booking site Viagogo has done a u-turn after first refusing to refund a 70-year-old it sent useless children’s tickets to.

Rugby fan Robert Hollier and his partner Janet paid £200 for the tickets to watch Saracens versus Harlequins for Robert’s birthday in December.

But the couple were left fuming after Viagogo sent them two kids’ tickets worth just £19.50 each instead of the adult ones they ordered.


Megaphone silhouette

Viagogo just told the couple they could use the children’s tickets – or they could resell them on the couple’s behalf.

The Twickenham Stoop stadium told the couple there was no way the couple could watch the game with kids’ tickets.

Viagogo repeatedly said 'no' to a refund for Janet and Robert, of Rayleigh, Essex. 

But, less than 24 hours after A Spokesman Said featured the couple's plight, Viagogo backed down and paid the money back into their bank account. 

Janet, who paid for the birthday-treat tickets, told us she and Robert were delighted to get the money back. 

"Robert is really happy. He felt really bad because it was my money, and it was supposed to be a present." 

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Lesson learnt 

Janet said they would "definitely not" be using the website again. 

"I don't trust these people. It has taught us a great lesson," she told us.

Janet has now bought two tickets to see the game from the official website. 

And, she saved £75 in the process! The official tickets, at just £125, were far cheaper than the ones on the Viagogo site.


We say

We’re delighted to be able to help out Robert and Janet. BUT, our best advice is to STAY AWAY from on-selling ticket websites. 

Viagogo have hundreds of similar complaints on A Spokesman Said for selling tickets at inflated prices which either don't turn up, or are the wrong type. 

If you want tickets for any event, only deal with official event ticket sellers. Otherwise you risk being ripped off.