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Have you been scammed? One in four people defrauded while shopping online 

Nic McBride

Nic McBride
Oct 24, 2017

Online shopping should not be a gamble, but nearly one in four shoppers have been a victim of fraud.

More than half of UK shoppers think fraud is an inevitable part of shopping online, according to a new report by Paysafe.


Credit cards silhouette

And nearly a quarter of them have experienced credit card fraud in the past year. 

The concerning figure though is that of those who experience fraud, nearly one in five did not get their money back. 

How to protect yourself when buying from independent sellers online 
Scammed online? Here's how to get your money back 
How to avoid losing money from online scams 
How do you spot a scam website? 


More needs to be done 

This has prompted calls for companies to implement more secure methods for people to spend their money. 

"Customers have spoken," Paysafe chief marketing officer Oscar Nieboer said. 

"It’s not about making paying online easier anymore. It’s about making it safer. Businesses need to listen." 

The report, which spoke to 1,001 consumers and 100 businesses in the UK, found that even those who were reimbursed were still likely to have a negative view of the whole experience. 

Paysafe acquiring and card solutions chief executive Andrea Dunlop said people needed to be confident that their details were safe. 

"A sense of fraud control is just as important as convenience to consumers; something that merchants haven’t ranked as highly in the checkout experience." 

The report found that 60% of consumers were willing to accept any security measures needed to eradicate fraud. 

However, less than a third of UK businesses believe their customers would welcome tighter security. 

Despite that, 8 out of 10 businesses are expecting to increase spend on fraud by 10% in the next one to two years. 


What to do?

If you have been a victim of fraud, your first call should be to the bank.

Inform them of what has happened and make sure they cancel your credit card.

Most banks will monitor your spending anyway and should contact you if anything looks unusual. 

But it always pays to be proactive: check your bank account for unusual activity and contact them if anything does not line up.

For further tips, read our guide: Scammed online? Here's how to get your money back


Avoid getting scammed 

Fraud is not always the fault of the individual. 

But you can help yourself to make sure your bank and credit card details do not end up in the wrong hands. 

Firstly: Never give your details over the phone. 

Secondly: Always check that the website you are using is legitimate.  

Scammers often change the name of an online brand slightly to include a product name.

If you are looking for an Amazon product, it might be best to go through the Amazon website. 

It is easy for a company to look official and appear in a Google search and lure people in. 

The age-old advice is often true: if a deal sounds too good to be true, it probably is. 

Sometimes it is worth paying a bit more to avoid getting scammed. 

ALSO: Make sure you check the reviews before you pay for anything online – it is always better to be safe than sorry.