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Heartbreak: tape of woman's dead mum lost when video repair shop shuts

Nic McBride

Nic McBride
Dec 12, 2017

A woman fears she has lost the last remaining tape of her dead mum after a video repair shop shut down.

Kathryn Hill (pictured middle, with her mum, front) wanted to covert the tape to a DVD as a Christmas present for her dad.

But now she faces heartbreak after the shop closed without giving her video back.

"This video is the only one we have from when me and my brother William were young. It was of his fifth birthday party," Kathryn, from Falkrik, Scotland, told A Spokesman Said.

"It has a huge sentimental value now my mum is not here and I've been beside myself thinking we aren't going to get to see it again."

The video was recorded in 1990 when Kathryn was only 3-years-old.

"My parents hired a video camera and there's some great footage of the four of us at home, dancing around and very happy from the night before the party."

Kathryn, now 30, took the video to Photo Me at the Grangemouth ASDA store on 25 November to get it converted to a DVD.

She was told it would take seven to ten days to get the video converted.

But after that time passed she went to the store and found it had permanently shut down.

She phoned Photo Me's customer service several times but they did not offer any help in tracking down the lost video.

Kathryn then contacted Photo Me International but it claimed no responsibility for the issue either, she said.

She asked at her local ASDA store but it had received no mail from the company since it closed.

With nowhere left to turn, Kathryn came to A Spokesman Said and we have gone in to bat for her.

We contacted Photo Me and asked what they were going to do.


A glimmer of hope

After A Spokesman Said began making enquiries, Kathryn said she heard back from Photo Me.

"They have had orders redirected to the head office and are working through them to try and get back to their owners," Kathryn told us.

"The first batch is coming in tomorrow and another next week so they have my details to call me if they find it."

A representative for Photo Me told A Spokesman Said that all orders would be dispatched to the local ASDA store or directly to people's homes.

"The stores have closed but customer service is dealing with every order and is making sure that everything is being delivered on time for Christmas."

A Spokesman Said will be keeping the pressure on Photo Me to make sure they reunite Kathryn with her video.