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House of Fraser’s flagship London store saved – but gift cards no longer accepted

Steve Hodge

Steve Hodge
Aug 21, 2018


House of Fraser's flagship Oxford Street store will now stay open, after the chain's new owner agreed revised terms with its landlord, but loyal customers remain angry over gift card refusal.

Outraged customers have slammed House of Fraser after the firm announced it will no longer accept gift vouchers in store or online.

The move comes after the company was bought out of administration for £90 million by Mike Ashley, the founder and chief executive of Sports Direct.

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So far the company hasn't confirmed whether refunds will be issued, advising customers to post their gift cards to the firm's head office.

Shoppers on Twitter contacting the store have been told their gift card would be 're-issued'. 

House of Fraser have stated: 'The gift card or voucher you're currently in possession of will no longer be accepted on our website or in store.’ 

'We advise to post the gift card or voucher to our head office.’

A message on the House of Fraser website home page currently reads: 'We're currently working hard to make some improvements to the website. Don't worry, we will be back up and running as soon as possible.'

Customers have been warned of delays to online deliveries following the recent change of ownership, with House of Fraser saying on Twitter: 'Regrettably, due to the recent change in ownership, some orders have been delayed. 

'We don't currently have a timescale for delivery. However, your order will be delivered as soon as possible.'