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Meghan's complaint against Three
Over charge of £150 for collect call
Complaint against Three
I was working in USA over the summer and put my earnings in Key Bank card. For 2 weeks I travelled to the Bahamans but found I was unable to use my Key Bank card (through an error by Key Bank). I had to ring USA key bank 'collect' as instructed by Key Bank and they told me the call would be free. However as I have a three sim this did not apply to me and I was billed by Three for £150. On top of this three blocked my phone so I could no longer use it. I was unable to contact three but worse of all I was unable to call my parents. Three did not try to contact me by my registered email address or by letter. Now they have taken £150 from my account even though they cut me off when I needed my mobile the most. I was caught in a hurricane and needed to ring my parents for the comfort of their voices but was unable to do so. I was really upset but three say the problem is mine.
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