Venntro

4.00 stars

200 Reviews

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geoff 's complaint against Venntro

geoff burley

24/01/2018

[RESPONDED] Cannot cancel subscription on "Older Singles" dating site,by the Venntro Media Group.

Complaint against Venntro

I joined Venntro,s site "Older Singles" on 26th July last year. I choose a 3 month trial.I found it unsuitable for my use and unsubscribed using their site. All possible "partner profiles" stopped being sent immediately. However,the monthly charges keep on going,and it is now 7 months on at £29.95 per month equalling £209.56 !! Their site will not recognise my email address now and that is what I used to log in with. They have no contact details either phone numbers or email address nor customer service numbers to call. Very shabby and suspicious ? If they will not cancel my subscription I may have to get my solicitors and my bank to involved. Would,nt make good reading on social media sites or the tabloid press ??

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Venntro has responded

  • Comments (3)

Venntro Media Group | | VERIFIED

Hi Geoff - that doesn't sound quite right, I'm sorry you're having trouble logging in. Please could you share your email address with me so I can get our Customer Care to assist you with cancelling? Best wishes, Katie - Venntro

geoff burley | | VERIFIED

geoff burley | | VERIFIED

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