Venntro

4.00 stars

192 Reviews

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jason's complaint against Venntro

jason edgell

23/09/2016

[LAPSED] cannot delete account

Complaint against Venntro

cannot acces account to stop monthly payments

  • supporters 0

Lapsed. jason has not responded in 90 days

  • Comments (10)

Venntro Venntro Media Group | | VERIFIED

Hi Jason, sorry to hear you're having trouble deleting your account. You can cancel your subscription online by logging into the site and following these simple steps, which take just a few minutes to complete: 1. Go to 'Account' and click on 'Site Membership' 2. Select 'Cancel my subscription'

Venntro Venntro Media Group | | VERIFIED

3. We'll ask you some quick and easy questions about your experience to help us improve the site 4. We'll ask you to confirm some details about your account, including your password When you have finished the process, you'll be taken to a confirmation page and we'll send you a Support Message confirming the time and date that your account will go back to a basic membership.

Venntro Venntro Media Group | | VERIFIED

By cancelling your membership, your full membership access will expire at the end of your current package. For safety and security reasons, you can cancel your account Monday to Friday between 9am and 5pm. We are unable to process the cancellation for you unfortunately, but don't worry we are here to assist if you have any concerns.

Venntro Venntro Media Group | | VERIFIED

If you would then like to fully delete your account you can do this by logging in to the site and following these simple steps after cancellation: 1. Go to 'Account' and then 'Site Membership' 2. select 'Delete Account' 3. We'll ask you some quick and easy questions about your experience to help us improve the site

Venntro Venntro Media Group | | VERIFIED

4. We'll ask you to confirm some details about your account, including your password I hope that answers your questions. If you're still having trouble, please email [email protected] and the customer care team will be able to help you. Many thanks, Michaela - Venntro

jason edgell | | VERIFIED

i dont know what site it is, what user name or password so how can i log into it?

Venntro Venntro Media Group | | VERIFIED

Hi Jason, so that I can try to locate your account, please could you share your email address with me? Many thanks, Michaela - Venntro

jason edgell | | VERIFIED

User Responded via private message

jason edgell | | VERIFIED

Venntro Venntro Media Group | | VERIFIED

Hi Jason, thank you for sharing your email with me. The customer care team are looking into it and will get back to you shortly via email. Best wishes, Michaela - Venntro
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