4.00 stars

200 Reviews

Broadband silhouette


Caroline's complaint against Venntro

Caroline Denoual


[LAPSED] Not be notified of renewal and took payment without my authorization

Complaint against Venntro

Took payment out of my bank account without notifying me of renewal and I cannot afford for this to be out £69.95.

  • supporters 0

Lapsed. Caroline has not responded in 90 days

  • Comments (3)

Venntro Media Group | | VERIFIED

Hi Caroline, you can cancel your subscription online by logging into the site and following these simple steps, which take just a few minutes to complete: 1. Go to 'Account' and click on 'Site Membership' 2. Select 'Cancel my subscription' 3. We'll ask you some quick and easy questions about your experience to help us improve the site. I hope this helps! Best wishes, Katie - Venntro

Caroline Denoual | | VERIFIED

User Responded via private message

Venntro Media Group | | VERIFIED

Hi Caroline. If you are unable to remember your log in details, please email [email protected] with your full name and the last 4 digits of your bank card and I will forward your cancellation request onto our Customer Care team. I hope that helps. Best wishes, Katie - Venntro
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