Venntro

4.00 stars

192 Reviews

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Robin 's complaint against Venntro

Robin Harrison

30/06/2017

[RESPONDED] Policy

Complaint against Venntro

Having been a member of one of the sites its clear they have no definitive policy and its purely down to the individual moderator. My photo was rejected 8 times before finally being allowed and was a normal photograph yet a woman was allowed to post a picture of her breasts showing pierced nipples. Having tried to make diary entries I was subjected to Nazi style censorship and I was only attempting to say goodbye and wish other members luck in their search. There needs to be some kind of regulatory body investigating this discriminatory activity. If I could be bothered I would take them to court to retrieve my subscription fee

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Venntro has responded

  • Comments (2)

Venntro Venntro Media Group | | VERIFIED

Hi Robin, I'm sorry to hear you're unhappy with the service. At Venntro, we have a strong moderation process in place in which we moderate every item of profile text, first message, Introductions message, diary entry and photo to ensure member safety across the platform. If your photo has been rejected, it could be because it won't have met our approval standards or it may not have been clear or of a high enough quality. We are also part of the Online Dating Association who are the regulatory body for the online dating industry - we are committed to the safety of our members and we moderate all member profiles to ensure this. So we can look into why your photo wasn't originally approved, please don't hesitate to email [email protected] where I will forward you request onto our Customer Service team. Best wishes, Katie - Venntro

Venntro Venntro Media Group | | VERIFIED

Hi Robin, I'm sorry to hear you're unhappy with the service. At Venntro, we have a strong moderation process in place in which we moderate every item of profile text, first message, Introductions message, diary entry and photo to ensure member safety across the platform. If your photo has been rejected, it could be because it won't have met our approval standards or it may not have been clear or of a high enough quality. We are also part of the Online Dating Association who are the regulatory body for the online dating industry - we are committed to the safety of our members and we moderate all member profiles to ensure this. So we can look into why your photo wasn't originally approved, please don't hesitate to email [email protected] where I will forward you request onto our Customer Service team. Best wishes, Katie - Venntro
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