Venntro

4.00 stars

200 Reviews

Broadband silhouette

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Ian's complaint against Venntro

Ian Jones

21/12/2016

[RESPONDED] Ripped off too

Complaint against Venntro

I changed my card details to avoid being charged and received a message on one of their sites saying that they could not renew my membership as my card details were out of date. This was ok. Yet a few days later my account has been charged. Total rip off merchants and no joy from contacting customer services.

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Venntro has responded

  • Comments (2)

Venntro Media Group | | VERIFIED

Hi Ian, I'm sorry to hear you feel that way. When you first make a payment to us, you take out a subscription that will automatically renew until you cancel your account. We display a link to the Terms and Conditions under the 'Upgrade' button on the payment page and you agree to these when you make a payment. Along with the link to the Terms and Conditions, we also explain that your subscription will be automatically renewed and that we will retry the renewal should we encounter any problems. So that I can look into what has happened in this case, please could you send your email address to [email protected]? I will need this to locate your account. Many thanks, Michaela - Venntro

Venntro Media Group | | VERIFIED

Hi Ian, I'm sorry to hear you feel that way. When you first make a payment to us, you take out a subscription that will automatically renew until you cancel your account. We display a link to the Terms and Conditions under the 'Upgrade' button on the payment page and you agree to these when you make a payment. Along with the link to the Terms and Conditions, we also explain that your subscription will be automatically renewed and that we will retry the renewal should we encounter any problems. So that I can look into what has happened in this case, please could you send your email address to [email protected]? I will need this to locate your account. Many thanks, Michaela - Venntro
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